Refund & Cancellation Policy

This explains where you stand if you need to cancel or request a refund. It doesn't affect your statutory rights — if something we've provided is faulty or not as described, contact us and we'll put it right.

Video series (digital course)

Because you get instant access to the course content as soon as you pay, UK law allows you to waive the standard 14-day cancellation right in exchange for that immediate access — which is what happens when you complete checkout. In practice, this means we don't offer refunds on the video series once your account has been set up and course access granted, except where the content is faulty or materially not as described.

If you haven't yet set up your account (i.e. you paid but never completed the password setup step), contact us and we'll happily cancel and refund you.

SME / Larger SME engagements and bespoke packages

These are booked individually, so cancellation terms are confirmed with you at the time of booking. As a general default: the upfront 50% payment covers preparation and scheduling, so it's non-refundable once we've begun preparing for your session(s); the completion 50% is only charged once the engagement has been delivered. If you need to reschedule, get in touch as early as possible and we'll do our best to accommodate it.

How to request a refund or cancellation

Email hello@growai.support with your order details and we'll get back to you within one business day.